The essential services Security and Traffic Management provide on campus to help keep you safe.
1. Campus security officers
Get in touch with Campus Security if you need help from UNSW Security – they operate around the clock to keep you safe. Security Officers patrol the campus 24 hours a day, seven days a week, ensuring a rapid response in the event of an incident. They'll be wearing a UNSW uniform with ‘Campus Security’ on their caps and clothing. You can see what languages they speak by the country flags on their collar. Call 9385 6000 for General Security or 9385 6666 for Campus Emergency. Visit the Security Office at Gate 2, open 24/7.
2. Security officer escort
UNSW Security is on call to accompany you from your location on campus to car parks, bus stops and taxi ranks. This is a free service. Security officers are available after hours, including weekends all year round. Call UNSW Security on 9385 6000 or visit one of the Help Points located on campus to request assistance.
3. Security buggy
UNSW Security has two six-seater buggies to assist you if you are less mobile, to travel around campus.
4. Security Office – Gate 2
The Security Office located at Gate 2 on High Street is open 24 hours a day, seven days a week. You can report incidents, ask about lost property, use it as a safe meeting point or wait for a taxi pick-up at night.
5. Help Points
Help Points are strategically located across the campus to ensure your safety. Pressing the red button will connect you directly to UNSW Security.
6. Night shuttle bus
You can catch a free UNSW night shuttle bus to get from your location on campus to your parked car, bus or tram stop after dark, between 7pm and 11.30pm, excluding public holidays. The shuttle bus is bright yellow so you can't miss it. The bus route stops at car parks, colleges, libraries and State Transit bus interchanges on the Kensington and Randwick campuses. There are 12 stops both on and off campus. You can track the shuttle bus via the StaySafe@UNSW app or from your computer by visiting the UNSW DoubleMap.
7. StaySafe @ UNSW app
StaySafe@UNSW is our Security app. Download it to your smartphone for direct access to:
- Emergency contacts at UNSW
- Request a security escort
- Track the night security bus
- Use the ‘Friends Walk’ feature
The app also features a torch, alarm, security tips and newsfeed.
8. UNSW SMS alert
If a major incident occurs on campus – a building fire, for example – the UNSW Major Incident Response Team will alert you via the UNSW Alert SMS. To be sure you receive these alerts, make sure your mobile phone details are up to date in myUNSW. It only takes a minute to update and verify your details to ensure you know exactly what to do in an emergency.
9. Beware of scammers
A scammer is someone who may approach you with an offer that sounds too good to be true. Don’t provide personal information or give money to anyone you don’t know well. If you are concerned you are being scammed contact UNSW Security.
10. Avoid theft on campus
Theft of laptops and smartphones are some of the most reported crimes at UNSW. Most are stolen when left unattended, even for a brief moment. Make sure you keep an eye on your valuables.