A new, streamlined approach makes it easier for you to get People & Culture (P&C) support.
From Monday 11 May 2026, all P&C enquiries will now be managed through the People Experience Team (PXT), providing a single, clear starting point for advice and assistance.
What's changing?
Starting 11 May, staff should direct all P&C-related enquiries to: pxteam@unsw.edu.au
The PXT will:
- respond directly to resolve routine enquiries, or
- coordinate more complex matters with the appropriate P&C specialist where additional expertise or context is required.
Please note, any current or in-progress matters will continue as normal and will not be impacted by this change.
Providing an improved staff experience
The PXT has been designed with your experience in mind. This change will help by:
- making it clearer where to go for P&C support
- reducing confusion caused by multiple contact points
- ensuring enquiries are handled by the right people at the right time.
Your feedback matters
This change marks an important step in improving how P&C supports our community. Feedback is welcome as the new approach is embedded, and the team will continue listening and refining the service to better meet staff needs.
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